He was being pushed around from server to server to be trained, he was mostly just assisting for today, he was hired to put some of the workload off of oscar (mostly because Oscar was being incresingly more agitated from being bugged by most of the servers)

unfortunately, the first table he was watching you deal with was tim and pam

"ive.. uh.. heard some things about Tim and Pam... Im sure they cant be as bad as they keep making them out to be, right?"