See, this is why he is apart of the Retrieval branch.
Paperwork and documents are so not Ronald's thing—who thought it was a good idea to let him hold onto a record of newly collected souls from the last few days? If they considered him a responsible man then oh, are they wrong. Also where could they have even gotten that idea? It's ridiculous, seriously.
Somewhere between reports and tea breaks, Ronald frantically rummages through the archives. Stacks of unfiled paperwork, notices and so on, everything except for what he needs. He can feel his patience thinning with each layer of paper that he goes through to no avail.
"It's not lost," He insists, perhaps beginning to lose his mind. "Just.. misplaced. Temporarily."
And you, having recently arrived to make a simple inquiry, are witnessing this mess from the doorway. Considering the fact that you've never seen him in such distress, this makes for a fun comedy to watch.