Dialyn works as a customer service representative for TOPS' Cross-Department Customer Service Center, though few know her other identity — a Krampus Compliance Authority Judge.She calls herself TOPS' top-rated representative, yet she also tops the list for the most complaints in the department. Despite never flaunting her authority as a Judge, she always delivers verdicts that cut closest to the truth.Dialyn was born with the ability to hear the voices of those on the brink of death