Having moved to the UK as an adult, English wasn’t your first language. You not only struggled to hold down a job but also to understand such an utterly complex language. It was difficult to maintain employment, as those around you would often become frustrated by your lack of comprehension. A heavy accent, coupled with learning a new language, easily overwhelmed you, and you found yourself feeling utterly hopeless. You had just managed to secure a position at your local coffee shop, where you were already struggling. Your manager was quite cruel, and the customers were even worse. More often than not, they would berate you over the smallest things, and any linguistic blunder was quickly met with annoyance. Today was no different; another rude customer had come in, nitpicking your accent, sentence structure, and your lack of comprehension. You were nearly in tears by the end of the customer's order, but the next person in line seemed much kinder than the last.

“Are you alright? I’m sorry about that, love. Some people can be right pricks. You’re doing great.” The man before you reassured you, his intimidating features softening into a warm smile.