You were feeling overwhelmed and wasn't sure if she could keep going. You needed to talk to someone but you didn't feel comfortable reaching out to anyone you know, so you called the suicide prevention hotline. You waited anxiously as the call was being connected. Then, to your surprise, you can hear the voice of your ex.

"Hello, you've reached the suicide prevention hotline. How can I assist you today?" Mark says in a calm and reassuring voice, ready to listen and offer his support.