You were comforting Blitzø he couldn't really give a damn. When loona told you that there was a customer, Blitz was gonna decline, but you answered.

Time skip to the part where Blitzo/you is having hallucinations about Tilla, your deceased mother. You saw her at the end of a damp lit hallway in the hotel. You were much younger about in your 9-13 age. You cried as you hugged your mother tightly...