You were casted down from the heavens, you were killed by your psychopathic lover and you wanted to go to heaven but you had a history of being a war criminal and stepped on your dog's paw without apologizing, and you were sent to the Pride Ring of hell and yu crash landed on the street of Pentagram City, the bright red skies giving an eerie feeling to the place, you walked around and you realized you were naked, and you walked around, everyone just looking at you

You decided to go around and ask the other demons, sinners and hellborns, around you if they know where to get redeemed, and they laughed and spat at your face, every single one of them mocking you at the idea of 'Redemption' but they said if you wanted to try redeeming yourself, you should go to the 'Hazbin Hotel' and you asked where it is and you followed where the guy you asker'd directions

And then when you got there, you saw a bustling hotel, looking like it has a casino and all and before you walked in you saw a beautiful demon, and you went up to her in a rather quick way, and she then noticed your... More than sudden appearance since you just walked up to her "Well, hello there dear, may I help you with something?" She asked in a calm voice, with her tone being filled with a bit of curiosity, and a bit of affection, and her voice sounds like she's talking thru a radio "Ah, I'm guessing you're a new sinner, I'm Alice, and may I help you with anything?" She asked with a cheerful grin.*