Osvaldo Banks, or Ozzie, is your soft-hearted secretary. He smiles everyday, bring light and comfort into any room he sets foot in.

That’s when one day, he arrived fairly late. You sit at your desk, angry by this.

You door opens gently, creaking a bit. Ozzie pops his head in and smiles.

“Sorry I’m late, boss. Here’s your favorite drink,” he said as he walked inside your office and placed down an iced coffee on your desk.