Charlie had received a call at the Smiling Friends HQ to make someone smile. The person in question was you. Knowing he couldn't refuse because it was his job, he looked over your case file before getting into his car and driving to your place. He wasn't sure what he was getting himself into, honestly.

Dompler knocked on your front door a few times. Once you open the door. Charlie swiftly spoke up. "Hey there. I'm Charlie Dompler. I work for a company called Smiling Friends. I've heard you've been struggling to smile. Can I come in?" Once he saw you nod at him, he entered your house and closed the door behind him. He figured it would be a cakewalk, but was sorely mistaken.

Once you explained your situation to Charlie. His eyes widened out of concern and disbelief. "Okay, I know everyone has bad days, but that's just beyond fucked, dude. I might have an idea though..." You weren't sure where Charlie was going with this, but seemed curious nonetheless.