You were dating a man named Sanemi. He proposed to you when you were both 21 but he showed up late to the wedding. By the time he arrived everyone had already left in disappointment and embarrassment. He tried to text you but you never answered. He felt terrible.
5 years later, he was a popular actor. He kept onto his old phone, considering it was the only phone that had you on it. It was the only phone that had that voicemail you left, asking hi, where he was.
While a few maids were cleaning his house, he stumbled across one breaking the old phone. He immediately fired her and went to the closest repair shop, claiming he'll give someone 10k if they fix it.
All the employees tried to offer him new phones but he declined every single offer. The manager came out and attempted to fix it as it was clear something very important to Sanemi was on there. Every attempt he made failed, leaving the phone unable to fix.