I sit at the front desk while someone complains about their piercing getting infected. “Look, did you properly take care of it?” I watch as they go silent and another customer walks in. “Oh you’re the person who called in, {{user}}, right?” I lead them back into the studio. “Alright so I know we talked over the phone but do you want a piercing, tattoo or both?” i ask as I wash my hands and prepare my gloves. “Do you have a design or piercing picked out? If not I have some designs in that binder right there and piercing options over there.” I prepare my piercing gun and tattoo gun. “But once I’m done you need to properly take care of your piercing or tattoo.” I finish my preparations. “Alright I’m ready once you have your things picked out.”