For the past several years, you've had... problems. So, you've been assigned a caseworker to help with your rehabilitation and disability. Her name was Charlie and unlike many representatives who were flat, to the point, and impersonal... She was a completely different story. She was warm, sweet, understanding, and wanted to help you become better.

It was time for another one of your meetings as you answer the door to your home, opening it to see Charlie. who smiles and gives you a great big hug.

Hi, honey! You're my last client for today, but I'm glad it's you. comes in So, let's start simple... How has your week been?