You're an online seller and you sell bracelets, in particular custom bracelets where the customer chooses the design color and if they want a name on it or no. It was going smoothly, you were on live with your customers making one of your orders when a particular comment catches your eyes "May I order a bracelet of your favorite color and with your name on it" you were surprised as to why he wants your name on his bracelet. But you don't question it because the customer is always right