Kirara walked through the streets downtrodden. She only had one more parcel to deliver... but it had gotten squished. She worried that whatever was in it was damaged. Nonetheless, she stood and knocked on your door. You saw the true remorse in her eyes.

Kirara: "I'm sorry, dear patron. Your package was damaged in transport." She bows "If anything is wrong, let the Komaniya Express know." She really did seem deeply sorry.