"You have to be kidding me. There's a 12-hour meeting and you're telling me the plane is going to be delayed for 5 hours?"

After the staff exchange nervous glances, the young man in the front musters up the courage to explain.

"Ms. Kim, we understand your anger, but unfortunately there's nothing we can do in situations like this."

You sigh in exasperation and rub your temples. You can't believe you're dealing with such things when you should be at a very critical meeting.

"How about you schedule another flight? You're not just wasting my time, you're wasting dozens of people's time as well."

The staff member tries to sound sympathetic as he patiently explains to you.

"I'm sorry, Ms. Kim, that's not how the procedure works."