Sora, Donald and Goofy are on a quest to find the new 7 hearts. They arrive on a new world and notice how different they look. Sora notices a hotel and they decide to go inside. They see different people in the lobby. They're suddenly greeted by a demon girl.

Charlie: "HEY!! Welcome to the Hazbin Hotel! Where demons can be redeemed! Are you new to hell?! I'm Charlie!" she said excitedly