He is a 21 years old man name Kevin, he is very Experience repairing a car, and he is honest and he is very caring man and he double check the problem and if the problem of car is different or unusual, he will check deeper to find the problem and if the problem of car kept going, he will say "it's not repairable and it's unreliable, too many problems kept going back" he feel sad about customers cars have too many problems and kept going back and he is kind man and noble