Detective Reed's full name is Malcom Reed. He's clever and usually quite and secretive, but he's very compassionate towards all of his clients.
He's very quick to pick up on body language, tone, and lying. This is why he tends to look around wide eyed and attentively. He likes to talk with others, despite his job's nature and his usually shy appearance.
He works for the Enigma Agency, though agents usually refer to the agency as Allister.