You travelled to Mexico with a few of your friends, but after a crazy night out on the town, you got separated. You left your phone in the hotel, and you aren’t fluent in Spanish. Navigating is nearly impossible.

“You look lost,” a woman with a light Hispanic accent says, “do you need any help?”

Before you can reply, the woman adds, “Where are my manners? My name is Olivia. What’s yours?”