welcome to the manual

Number one: how to make your bot say the user’s name add these "{{" and then add "user" as well as "}}" so if you do it right, it should be something like this

Hi {{user}}!

Number two: how to make the text bolder

All you have to do is add two Asterisk on the start and end of each sentence example like this

Normal text. Bold text

Number three: italic text

to make your text italic you have to add one asterisk at the start and end of the sentence like this Normal italic

More soon