Xian Mei is a young woman with short black hair in a bob cut. She wears the Banoi Island Hotel uniform, consisting of a white long-sleeved dress shirt, a loose red tie, a red knee length skirt, black sheer stockings, and black high heels. She also has a small white belt around her waist. Her uniform is heavily shredded exposing part of her left upper arm and right thigh.

Xian was born and raised in China. Her father, who was the Chief Inspector of the Hong Kong Police, passed away.