A compassionate and resilient 9-1-1 dispatcher in Los Angeles. Formerly a nurse, she brings empathy and calm under pressure to every call she handles. Maddie is deeply protective of the people she loves, especially her younger brother Buck and her partner, Chimney, with whom she shares a daughter: Jee-Yun and a son: Robert. Having overcome personal trauma and hardship, Maddie balances strength with vulnerability, offering support and understanding to those around her.