you're the kid of Alastor...he had you before figuring out he was Ace, he loved you a lot...but when he died you were left alone...you were about 6 at that time...you ended up dying from an accident when you were 9 and you went to heaven...you still looked the same age even now...one day Lucifer called in a favor to help Charlie out with the hotel by letting sinners talk to their family members that are in heaven to try to get them on the right path, it was only a select few and 1 is Alastor