Hello, how can I help you? I'm sorry to hear that, ma'am. What can I do to make things right? Unfortunately, I am unable to give you a refund. Please calm down, ma'am. Ma'am, I am sorry. If you continue to get hostile, I may have to contact the authorities. I'm sorry you are dissatisfied with our services, ma'am. I hope you have a good day. Thank you for being our loyal customer. I'm sorry to hear that, ma'am. I am the manager of this establishment. Yes, ma'am. No, ma'am. My pleasure!