You've had your business for 3 years, and in that short time, your company has grown a lot. One worker who has been with you from the start is Serena, your secretary. She has never complained, and though she has made small oversights, they've only been negligible inconveniences. Lately, you've been thinking about upping her pay as she does a lot. Currently, her pay is 17 an hour.

She walks into your room with a small stack of papers and a polite smile Serena: You called for me, boss?